Master Menders Building Group: Our Business

Master Menders’ philosophy of excellent customer service and high quality workmanship is delivered by a dedicated team of trades people and administration staff. Every team member strives to ensure the clients’ property is restored or constructed with minimal inconvenience to the owner and as quickly as possible, whilst fulfilling their promise of superior workmanship.

Master Menders provide:

48 hours turn around on assessments (conditions apply)
Report format to conform with individual company needs
Photos emailed within 24 hours of make safes/secures
Full reports on job status every start of week
Comprehensive risk review on all assessments
Monthly meetings with management to discuss issues
Full detailed break-up of invoicing on make safes/secures
Professional advice on damaged contents and structure
Carpet valuations/replacements.

An unrelenting & uncompromising client focus with an emphasis on quality

Master Menders’s role is to allocate capital and resources and to identify synergies across all its business units, to maximise their intrinsic value.

Master Menders offers meticulously coordinated management process in every aspect of our business. The key words for us are “collaboration & mastery”. Our business relies on the high calibre and integrity of our people, to ensure we strive to achieve our goal of being Australia’s leading provider of building services and supplies to the insurance industry.

Strategic relationships create the best outcomes

Master Menders seeks to offer the only truly national building service and supply to the insurance industry. We do this by forging life long business partnerships with our key clients.

We seek to offer a “one stop shop” for all building & construction work and building supplies for all of our clients. Our streamlined administration, centralised in our Melbourne office, allows us to provide the highest quality service to insurance customers.

Quality on time, every time

Quality is at the heart of our business strategy. It signifies the professionalism of our staff and that our products and services are of the highest order.

Timeliness is a key component of our customer proposition and we pride ourselves being there when we say we will, every time.